Shipping policy

Last updated: 19 October 2026

At Rammal Group, we are committed to excellent customer service and to making your shopping experience as smooth as possible. Our team is always here to help with your purchase and answer your questions.

Delivery across Lebanon

We deliver throughout Lebanon. Our standard delivery fee is USD 5, with free delivery on orders of USD 400 or more. Any delivery charge is shown before you complete your order.

Processing and delivery time

Orders are generally processed and delivered within 1–3 business days after order confirmation. This estimate includes processing and may vary according to your location, product availability and order size. If we need to arrange a different delivery time, our team will contact you.

Helping us deliver your order

Please provide an accurate delivery address and a phone number where we can reach you. If you need to update your details or have a question about your delivery, contact us and we will be happy to help.

Installation

Installation is available for the products we sell. Please contact our team to discuss the requirements for your appliance and arrange the service.

If something is not right

If your order arrives damaged, contains the wrong item, is missing an item or has not arrived as expected, please contact us promptly with your order or invoice number. Our team will review the issue and help you with the next steps. You can also read our Exchange and Refund Policy.

Order changes and cancellations

If you would like to change or cancel an order, please contact us as soon as possible. We will review your request and explain the options available.

We are here to help

For delivery, installation or order assistance, contact us at +961 76 735 579 or info@rammalgroup.com.