Help & FAQ

Add the products you want to your cart and complete checkout on the website. If you need help choosing the right model, call or WhatsApp our team on +961 76 735 579 before you order.

You can pay by card (Visa or Mastercard), with Whish Pay, or cash on delivery anywhere in Lebanon. All payment options available for your order are shown at checkout.

Yes. All prices on our website are in US dollars and include VAT. No extra VAT is added at checkout. Any delivery charge is shown before you confirm your order.

Yes, please contact us as soon as possible on +961 76 735 579 or info@rammalgroup.com. Our team will review your request and explain the options available.

Yes. Business and bulk purchases can be handled through a separate quotation. Visit our Business Solutions page or contact our team to discuss your project.

Yes, we deliver throughout Lebanon.

Standard delivery costs $5. Delivery is free on orders of $400 or more.

Orders are generally processed and delivered within 1 to 3 business days after order confirmation. The exact time depends on your location, product availability and the size of your order. If we need to arrange a different time, our team will contact you.

Please contact us promptly with your order or invoice number if your order arrives damaged, contains the wrong item or is missing an item. Our team will review the issue and help you with the next steps.

Yes. We can install all the products we sell, from air conditioners and washing machines to refrigerators, cookers and built-in appliances. Contact our team to discuss your appliance and arrange the installation.

Yes. Every product we sell comes with the manufacturer's warranty, without exception. Warranties range from 1 to 10 years depending on the product and the manufacturer, and we pass them on transparently, exactly as supplied by the manufacturer.

Call or WhatsApp us on +961 76 735 579 or email info@rammalgroup.com. Our team will help with the warranty process and work to resolve your issue as quickly as possible.

Defective products can be reported for an exchange within 3 days of the invoice date, after an assessment by our testing team. New, unused and unopened products can be exchanged within 7 days of the invoice date with the invoice, original packaging and all accessories. Approved exchanges are processed as store credit. Full details are in our Exchange and Refund Policy.

We have three showrooms: Bir Hasan (ground floor), Hadath (Camille Chamoun Avenue, ground floor) and Haret Hreik (Hadi Nasrallah Street, ground floor). Directions to each one are on our Contact page.

All three showrooms are open Monday to Friday from 09:30 to 18:30 and Saturday from 09:30 to 16:00. They are closed on Sunday.

Bir Hasan: +961 71 370 035 for calls, and WhatsApp on +961 78 776 620. Hadath: +961 76 735 579. Haret Hreik: +961 71 540 052. For orders and after-sales, call or WhatsApp our central Hadath line on +961 76 735 579.

Rammal Group is a Lebanese home appliances retailer serving customers across Lebanon since 1996. We offer premium international brands at competitive prices, with delivery, installation and after-sales support, from our three showrooms in Bir Hasan, Hadath and Haret Hreik and online at rammalgroup.com.

Our range includes Samsung, LG, Midea, Whirlpool, Campomatic, La Germania, France, Braun, Philips, Kenwood, Tefal, Moulinex, Panasonic, Hitachi, Electrolux, Dreame, Bissell, Concord, Hyundai, Tecnogas, General Tech and more. You can browse every brand from the Brands menu.

We sell TVs and audio, refrigerators and freezers, washing machines and dryers, cookers, ovens and hobs, dishwashers, air conditioners, heaters and fans, vacuum cleaners and floor care, small kitchen appliances, personal care and cookware.