Refund policy

Last updated: 19 October 2026

At Rammal Group, we are committed to excellent customer service and to making your shopping experience as smooth as possible. Our team is always here to help with your purchase and answer your questions.

If something is not right with your purchase, please contact us at +961 76 735 579 or info@rammalgroup.com. We will listen to your concern and guide you through the next steps.

Exchange eligibility

• Defective or malfunctioning products: please request an exchange within 3 days of the invoice date. Our testing team will assess the product and confirm eligibility. This assessment route also covers products opened to discover a fault.
• New, unopened products: you may request an exchange within 7 days of the invoice date, provided the product is unused, unopened and undamaged.
• Packaging and accessories: please bring the invoice, original packaging and all included accessories with the product. These conditions for our exchange service do not limit any rights you have for defective goods under applicable law.

Exchanges and store credit

Approved exchanges under our exchange service are processed as credit to your customer account for a replacement purchase. We do not offer cash refunds under this exchange service. This does not restrict refunds or other remedies required by applicable law, including eligible online-purchase withdrawals described below.

Bringing an item to us or arranging collection

For small items and TVs under 43 inches, please bring the product to one of our showrooms in Bir Hasan, Hadath or Haret Hreik. Alternatively, you may request a service pickup for USD 30. This optional pickup charge does not apply where we are required by law to cover collection costs.

For larger appliances and TVs of 43 inches or more, please contact our team so we can help arrange the appropriate assessment or collection.

Warranty support

For faults reported after the 3-day exchange period, the applicable manufacturer warranty conditions apply. Warranty coverage and duration depend on the product and manufacturer. Our team will help you with the warranty process. Your rights under applicable law continue to apply.

Items with specific exchange conditions

Discontinued or clearance items are not eligible for our standard exchange service, except when defective and reported within the 3-day period, without limiting applicable legal rights.

Batteries, cables, connectors, mobile accessories, software and games, personal care items and headphones must be new and sealed to qualify for a change-of-mind exchange. Faulty-item claims and applicable legal rights are treated separately.

Changes and cancellations

If you need to change or cancel an order, please get in touch as soon as possible. Our team will review your request and explain how we can help.

Our commitment to you

We are always happy to answer questions about exchanges, warranties or your order. Contact us at +961 76 735 579 or info@rammalgroup.com. Any future updates to this policy will be published here and will not remove rights that apply to your purchase.